Shipping and Returns
All deliveries are handled by FedEx or UPS. We are unable to ship to box addresses.
Standard packages are delivered on business days between 9am and 5pm
Average delivery time 5 – 7 days*
*Delivery time applies to orders that are placed on weekdays before 3pm and varies depending on size of shipment and place of delivery
For orders that are placed on weekends or after 3pm the delivery time is counted from the following working day.
The order is completed once we have received full payment.
At Apadana Fine Rugs, we understand that after living with a rug in your home for a few days, you may want to return the rug and find a better fit. If you would like to make a return, call or email us to begin the process. Items eligible for return must be unused and returned in original condition.
1-6 days from delivery: Full refund, no restocking fees (client is responsible for return shipping charges)
7-14 days from delivery: Store credit refund, 10% restocking fee (client is responsible for return shipping charges)
15-21 days from delivery: Store credit refund, 20% restocking fee (client is responsible for return shipping charges)
21 days or more: Non returnable
The return shipping fees are the responsibility of the customer. If you would like us to handle shipping and send you a shipping label, a shipping fee will apply. Otherwise you may ship the rug via FedEx or UPS to our Norwalk Store.
Exchanges, credits, and refunds will be issued for the purchase price only; shipping charges are non-refundable. Any taxes charged will be refunded in accordance with state and local laws.